Answering the call:
Central Missouri Crime Scene Cleanup and Biohazard Decontamination

Bio-One of Central Missouri and Central Missouri Hoarding are ran by two top notch gals. Always concerned about their clients and always a pleasure to work with. Anyone who chooses Bio-One of Central Missouri and Central Missouri Hoarding won’t go wrong!

"First, I would like to preface that I am one of the owners of Bio-One Central Missouri so please take this review as only a response to Mrs. Clark who left us a one star review below. I am responding to her review this way due to having technical issues with our online google page and waiting on updates to take place which may take weeks. Mrs. Clark, we truly apologize if we in any way made the passing of your loved one more difficult. We got into this business to help others and help make the process less stressful. I would like to however address your strong comments about myself, the other owner, and our company with some facts on how we did treat Mr. Clark and handle the situation. Mr. Clark called and Megan answered immediately on July 7th. He explained the passing of your loved one and Megan had a crew out immediately- less than 24 hours later to remediate the home. Megan also informed Mr. Clark that insurance would cover an event like this (Mr. Clark did not know this and was prepared to pay for the complete remediation and repairs himself). Our crew worked long hours there the first day and returned on Sunday to finish the job since there was an unexpected situation in the basement which we also addressed and rectified, but it did make our scope of work much more complex than we or Mr. Clark expected. Mr. Clark seemed happy with us at this point, happy we took care of the unexpected conditions of the basement, and satisfied with our remediation as a whole. Megan worked with 3 separate insurance adjusters as this claim continued to be passed on to the next desk adjuster. 2 months go by and no progress by the insurance company on getting us paid and moving forward in the rebuilds to the best of my knowledge. Megan then contacted insurance in September and they informed her our payment was mailed to Mr. Clark (the adjuster did not mention the check was less than our invoice price). Megan then called Mr. Clark a few times and emailed. Mr. Clark then emailed Megan letting us know insurance sent them the check but unfortunately insurance did not pay for the entire remediation. Since insurance only paid for about 3/4 of the remediation, Mr. Clark asked if we would take a sizeable loss. Megan responded to Mr. Clark telling him since we did the work over two months ago and with being out all of our costs, we unfortunately could not take that big of a loss, Mr. Clark responded to Megan very upset and told her how he felt about our company and not to worry, that we would be paid. Megan responded telling him we never said we could not take some off our bill, but we could just not take the big loss he was asking of us. He never responded to us telling him we would be willing to take what we can off our bill at this point, OVER two months after doing the work. A week later, we received full payment in the mail with still no response from Mr. Clark. We responded right away, dealt with a very unexpected situation at the house which at the time Mr. Clark seemed grateful to us, we informed the family that insurance would cover this event instead of paying out of pocket for our remediation and all repairs once we were done, we waited two months while dealing with multiple adjusters for our payment, and once the check was mailed out we then made contact with Mr. Clark for the first time (we did not contact the family during the two months of waiting for payment knowing the family was busy and dealing with a loss), we could not take the large loss Mr. Clark was asking of us at that point but we did offer to take a loss with no response from Mr. Clark. For these reasons, I apologize you did not like how my company handled the event, but I truly do not know how we could have done anything different. Please feel free to contact us and please let us know how we could have handled the situation different because we do truly care about our clients and want to help anyway we can during these extremely hard times."